Ancient-StaffSupport

Ancient-StaffSupport — Changelog

Version 1.5.x — Major Quality & UX Updates

Ticket Conversations

- Unified conversation view Player messages and staff notes are now merged into one chronological conversation, sorted by date & time. - Every message now shows: - Author (player or staff) - Rank / prefix - Date & time - Message text is always plain (no colors), while ranks/prefixes keep their formatting.

Book & Chat Improvements

- Conversation can be viewed: - In chat (paged) - In a written book - Removed duplicate/oversized information: - Player note - Staff note These are no longer shown inside ticket items in GUIs to prevent clutter.

Adding Messages

- Players can now add extra messages to their own tickets via the GUI. - Staff can add multiple notes without overwriting previous ones. - New messages are appended, never replaced. - GUI now automatically closes when entering chat-input mode (clean UX).

Ticket Archiving

- Tickets can be archived instead of deleted. - Archived tickets can be restored (with permission). - Permanent deletion of archived tickets is permission-based. - Players can view their own archived tickets via a dedicated GUI button.

Staff Statistics

- New Staff Statistics GUI: - Tickets claimed - Tickets handled - Tickets closed - Tickets deleted - Tickets archived - Player heads now correctly show the actual staff member skin. - Statistics menu is protected by a dedicated permission.

Language & Translation

- All new features fully support the language system. - Fixed incorrect English text showing when Dutch is selected. - IMPORTANT: If you want the plugin in English, you MUST change the language in config.yml.

Bug Fixes & Polish

- Fixed broken back buttons (especially in archive menus). - Fixed GUI navigation returning to empty pages. - Fixed multiple compilation issues and missing method references. - Fixed message formatting issues where color codes (&7, etc.) were visible as text. - Improved internal consistency between GUI actions and chat listeners. ---

Overall Result

- Cleaner GUIs - Better readability - More logical workflows - Improved long-term ticket management - Fully scalable staff-support system --- Thanks for using Ancient-StaffSupport Built for clean moderation, happy staff, and organized support.